1) Email us at CustomerService@ChakraXtracts.com to alert us that you will be returning your UNOPENED or DEFECTIVE product within the 14-day returns period from the time the order is delivered.
2) Once you have shipped your product back to us – please also email the tracking number to
CustomerService@ChakraXtracts.com so we can keep an eye out for it.
3) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund OR replacement for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement OR 3-5 business days for replacement orders.
Direct all returns at the address below with full tracking and insurance for the value of the item(s). We are not responsible for lost of missing packages in transit.
Attn: Returns Dept
323 E. Wacker Dr. #420
Chicago, IL 60601
*By purchasing our products, you understand and agree to the return policy terms and conditions*
321 - 323 High Road
+44 7537 103492